Services


Assessing application security risk and complying with US and international regulations are key IT imperatives for State Street Corporation. After a rigorous selection process we chose Agiliance IT-GRC to streamline our information security risk-assessment practices.”

– E. Moskowitz
   Corporate Information Security
   State Street Corporation

Support

Agiliance is committed to helping our customers effectively manage security risk and compliance. We have a first-rate customer-focused support team that assists you in maximizing the benefits from your investment in Agiliance.

Agiliance’s support staff has intimate knowledge of the product’s many features and is well qualified and trained to answer and research customer-specific questions.

We are currently building an online knowledge base of frequently asked questions, best practices, and typical deployment scenarios that customers will be able to browse for fast self-help and learning.

In addition, Agiliance is also establishing a user forum through which members can share experiences, document successful implementation and integration scenarios, exchange ideas and contribute policies that will benefit the user community.


SUPPORT PROGRAMS

Agiliance offers two levels of Support Programs designed to meet specific customer needs:

  • Standard Support
  • Premium Support

Both Support Programs include Software Maintenance and offer access to the Agiliance Support Knowledge Base, future releases, bug fixes, updates and upgrades for modules licensed.

Standard Support provides live phone support during normal business hours. Customers with critical global operations that need 24x7x365 live phone support should choose the Premium Support option.

Please email Support@Agiliance.com for more details on our support programs.














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